LockNet
  • 20-Nov-2018 to 19-Jan-2019 (EST)
  • Service
  • Nicholasville, KY, USA
  • Hourly
  • Full Time

1. Competitive wages and profit sharing; 2. Group health insurance paid 100% by LockNet; 3. HSA with employer contribution; 4. Group dental and vision coverage options; 5. 401(k) with employer match; and, 6. Generous amounts of paid time off and paid holidays.


Are you searching for an opportunity to work with a high-impact team where you can learn and grow? Does a first shift position with work/life balance sound amazing? Then we have an opportunity for you!

LockNet is seeking a high-energy Customer Service Coordinator in our dynamic Service Department. As a Customer Service Coordinator, you would impact the company by servicing customer accounts that have a project focus including quoting, reporting, monitoring, ordering and scheduling the install of parts, and resolving technical and billing issues.

You would make valuable contributions by:

  • Effectively and efficiently resolve customer concerns and technical matters.
  • Demonstrating strong organizational skills through prioritizing and taking care of multiple priorities.
  • Consistently tracking the progress of all projects using internal task tracking software.
  • Continuously providing updated project status reports to key internal and customer constituents.
  • Using good judgement and making decisions independently.
  • Demonstrating strong interpersonal, oral, and written skills to effectively communicate interdepartmentally and externally.
  • Exhibiting discretion and trust with confidential material.

Your job-specific tasks would also include responsibilities such as:

  • Providing detailed instructions to technicians to survey customer locations.
  • Organizing survey information into distributable data sets to provide quotes to customers.
  • Quoting detailed and specific hardware and installations to the end customer when applicable
  • Researching hardware needs for customers and customer orders.
  • Inputting and processing customer orders for products and installation via phone and email.
  • Analyzing customer inquiries to determine appropriate scheduling for production and shipping.
  • Resolving production scheduling, shipping, or invoicing problems.
  • Organizing orders to enable projects to be completed in an efficient and timely manner by technicians at the customer locations.
  • Reviewing and editing orders received for pricing, shipping dates, anticipated delays, and any additional information requested by the customer.
  • Following up on orders to ensure delivery by specified dates.
  • Following up with technicians to ensure that all installed material is correct and documented through detailed pictures.
  • Strategically and tactically working with onsite technicians to ensure most appropriate solutions given customer needs and scope of work.
  • Successfully designing, managing, and completing projects to dictated cost and time constraints.
  • Receiving and checking customer concerns, consulting with production, shipping, warehouse departments or freight carriers to expedite or trace missing or delayed shipments.
  • Compiling statistics and preparing various reports for management.
  • Resolving technical matters internally and externally via phone or email.
  • Serving as a subject matter expert for employees within the Service Department.
  • Performing other duties as assigned.

Customer Service Coordinator Skills/Requirements

If you are proficient at communicating with employees, vendors and customers and are strong at effectively organizing and executing responsibilities in an efficient manner, this may be an excellent position for you.

While familiarity with Door and Door Hardware Terminology is helpful, it is not required. For those who are eager to learn, there is plenty of opportunity to learn and grow here. LockNet's environment is fast-paced, and the Project Administrator will be working in an open office amongst the rest of the Service Team. Dexterity of hands and fingers are needed to operate standard computer keyboard, office equipment, telephone, and to observe and understand parts. Other requirements include:

  • Strong computer knowledge with the ability to navigate multiple software programs.
  • Working knowledge of Microsoft Excel, Word, PowerPoint, and Outlook.
  • Technical experience reading and understanding blueprints preferred but not required.
  • Excellent communication skills with the ability to speak professionally, clearly, and concisely.
  • Bachelor's Degree preferred but not required.
  • 1-3 years of customer service experience with a background in scheduling; locks and hardware, or construction preferred but not required.

Why LockNet?

At LockNet, we are all about doors and locks. We are passionate about keeping people safe and secure by simplifying and providing door and lock solutions. If this is something you are also passionate about, then we are thrilled to talk to you about opportunities to grow with us.

Since 1993, we have been a single-source provider of doors, door hardware, locking systems, keying systems, safe systems, and other related security and locksmithing services. LockNet provides customized programs to fit client's needs, with a single point of contact for New Construction, Facilities Maintenance, Loss Prevention, and Electromechanical Solutions. LockNet also provides locksmith services to retail, restaurant, healthcare, and banking chains nationwide, with access to well over 8,500 skilled technicians across North America. LockNet strategically works with corporate offices and general contractors to ensure competitive pricing on quality products designed for high-traffic locations.

LockNet also offers a variety of phenomenal benefits including:

  • 3 weeks of PTO per year
  • Health, Dental & Vision Insurance options that are low cost and/or paid for by LockNet for Employees, as well as reasonably priced options for the family.
  • 401k
  • Profit Sharing
  • Life Insurance and LTD that is paid for by LockNet
  • Autonomy and ability to directly impact
  • Being an industry leader and trendsetter
  • Fast-growing company with vision
  • Personal growth opportunities
  • Being a part of a company who is adaptive to change
  • Nimble and dynamic
  • Getting to surround yourself with high-performers and other passionate co-workers and leaders
  • Technology driven
  • Laid back and accessible owners
  • Open to new ideas and everyone has a voice
  • Open and awesome culture (fun, dogs on premises)
  • Family values
  • Great people with close relationships
  • Low turnover rate
  • New office space

LockNet is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, gender identity, sexual orientation or protected veteran status.





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