• 09-Jan-2019 to 14-Feb-2019 (EST)
  • Operations
  • Nicholasville, KY, USA
  • Full Time

Are you searching for an opportunity to work with a high-impact team where you can learn and grow? Does a first shift position with work/life balance sound amazing? Then we have an opportunity for you!

LockNet is seeking a people-oriented leader to manage our Customer Service department. As Customer Service Manager, you would impact the company by supervising and participating with the Service and Account Administrative teams to ensure that all service needs are met for our customers. You would be responsible for the daily oversight and direction of the teams, ensuring training and performance of team members meets expectations.

You would make valuable contributions by:

  • Demonstrating thorough product and LockNet-specific business knowledge and effectively responding to customer and department issues.
  • Effectively presenting information and responding to questions from groups of managers, employees, technicians, and customers.
  • Effectively and efficiently using judgement to solve practical problems and dealing with a variety of variables in situations where limited standardization exists.
  • Demonstrating interpersonal skills and proficiency in business vocabulary to effectively represent the company to clients and employees.
  • Completing tasks accurately and timely.
  • Demonstrate discretion and trust with confidential material.

Your job-specific tasks would also include responsibilities such as:

  • Overseeing and managing the daily operations of the Service Department, including Service Representatives and Account Administrators.
  • Interviewing, hiring, and training employees; planning, assigning, and directing work.
  • Directing, training, and performance evaluations of staff to develop and improve the customer service function.
  • Appraising performance, rewarding, and disciplining employees.
  • Addressing complaints and resolving issues.
  • Communicating via email and phone, both internally and externally, on any escalated service, customer, or technician issue.
  • Responsible for managing the review of invoices for accuracy and determining if they are included in a flat rate fee arrangement or if they should be invoiced to the customer.
  • Reviewing budgetary line items for warranty and error write-offs and classifying or reclassifying the expense to the proper account.
  • Reviewing service calls for efficiency and quality of service.
  • Developing, reviewing, and revising procedures to optimize efficiency
  • Working continuously on improvement projects.
  • Performing other job-related duties as assigned.

Customer Service Manager Skills/Requirements:

  • Associate's degree required, Bachelor's degree preferred.
  • Three years or more of experience managing at least ten employees in a customer service setting.
  • Working knowledge of Microsoft Outlook and Excel.
  • Excellent interpersonal and communication skills.
  • Experience with customer conflict resolution, coaching and disciplinary implementation.

Why LockNet?

At LockNet, we are all about doors and locks. We are passionate about keeping people safe and secure by simplifying and providing door and lock solutions. If this is something you are also passionate about, then we are thrilled to talk to you about opportunities to grow with us.

Since 1993, we have been a single-source provider of doors, door hardware, locking systems, keying systems, safe systems, and other related security and locksmithing services. LockNet provides customized programs to fit client's needs, with a single point of contact for New Construction, Facilities Maintenance, Loss Prevention, and Electromechanical Solutions. LockNet also provides locksmith services to retail, restaurant, healthcare, and banking chains nationwide, with access to well over 8,500 skilled technicians across North America. LockNet strategically works with corporate offices and general contractors to ensure competitive pricing on quality products designed for high-traffic locations.

LockNet also offers a variety of phenomenal benefits including:

  • 3 weeks of PTO per year
  • Health, Dental & Vision Insurance options that are low cost and/or paid for by LockNet for Employees, as well as reasonably priced options for the family.
  • 401k with company match
  • Profit Sharing
  • Life Insurance and LTD that is paid for by LockNet
  • Autonomy and ability to directly impact
  • Being an industry leader and trendsetter
  • Fast-growing company with vision
  • Personal growth opportunities
  • Getting to surround yourself with high-performers and other passionate co-workers and leaders
  • Technology driven
  • Open and awesome culture (fun, feels like family, dogs on premises)
  • Great people with close relationships

LockNet is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, gender identity, sexual orientation or protected veteran status.

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