• 09-Mar-2021 to Until Filled (EST)
  • Service
  • Nicholasville, KY, USA
  • Hourly
  • Full Time

1. Competitive wages and profit sharing; 2. Group health insurance paid 100% by LockNet; 3. HSA with employer contribution; 4. Group dental and vision coverage options; 5. 401(k) with employer match; and, 6. Generous amounts of paid time off and paid holidays.

Are you searching for an opportunity to work with a high-impact team where you can learn and grow? Then we have an opportunity for you.

We are seeking a high-energy in our dynamic Service Department to impact the company by facilitating customer accounts that have a project focus including quoting, reporting, monitoring, ordering and scheduling the install of parts, and solving technical and billing issues.

You would make valuable contributions by:

  • Effectively and expertly resolve customer concerns and technical matters.
  • Consistently tracking the progress of all projects using internal task tracking software.
  • Conveying strong interpersonal, oral, and written skills to effectively communicate and collaborate.

Your job-specific tasks would also include responsibilities such as:

  • Using survey information to Quote detailed and specific hardware and installations to the end customer when applicable.
  • Researching hardware needs for customers and customer orders.
  • Preparing and processing customer orders for products and installation via phone and email.
  • Examining orders received for pricing, shipping dates, anticipated delays, and any additional information requested by the customer.
  • Monitoring installed material is accurate and documented through detailed pictures.
  • Working with onsite technicians to ensure most appropriate solutions given customer needs, applicable laws and scope of work.
  • Successfully crafting, managing, and completing projects.


If you are proficient at communicating with employees, vendors and customers and are strong at effectively organizing and executing responsibilities in an efficient manner, this may be an excellent position for you.

While familiarity with door and hardware terminology is helpful, it is not required. LockNet's environment is dynamic, and the Project Coordinator will be working in an open office to allow for needed collaboration. Dexterity of hands and fingers are needed to operate standard computer keyboard, office equipment, telephone, and to observe and understand parts. Other requirements include:

  • Strong computer knowledge and working understanding of Microsoft Excel, Word, PowerPoint, and Outlook.
  • Strong Project Management and coordination skills.
  • Technical experience reading and understanding blueprints preferred but not required.
  • Ability to research, understand and apply regulatory codes.
  • Strong communication skills with the ability to speak expertly, clearly, and concisely.
  • 1-3 years of customer service experience with a background in scheduling; locks and hardware, or construction preferred but not required.

Why LockNet?

At LockNet, we are all about doors and locks. We are passionate about keeping people safe and secure by simplifying and providing door and lock solutions. If this is something you are also passionate about, then we are thrilled to talk to you about opportunities to grow with us.

Since 1993, we have been a single-source provider of doors, door hardware, locking systems, keying systems, safe systems, and other related security and locksmithing services. LockNet provides customized programs to fit client's needs, with a single point of contact for New Construction, Facilities Maintenance, Loss Prevention, and Electromechanical Solutions. LockNet also provides locksmith services to retail, restaurant, healthcare, and banking chains nationwide, with access to well over 8,500 skilled technicians across North America. LockNet strategically works with corporate offices and general contractors to ensure competitive pricing on quality products designed for high-traffic locations.

LockNet also offers a variety of phenomenal benefits including:

  • 3 weeks of PTO per year
  • Health, Dental & Vision Insurance options that are low cost and/or paid for by LockNet.
  • 401k with company match
  • Profit Sharing
  • Being an industry leader and trendsetter
  • Fast-growing company with vision
  • Getting to surround yourself with high-performers and other passionate co-workers and leaders
  • Technology driven
  • Open and awesome culture (fun, feels like family, dogs on premises)
  • Great people with close relationships

LockNet is an Equal Opportunity employer. All qualified individuals will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, gender identity, sexual orientation or protected veteran status.

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